At Ripstop Sales Shop, we stand behind the quality of our premium outdoor fabrics and accessories. We understand that even professional gear makers and DIY enthusiasts occasionally need to make returns or exchanges. Below is our straightforward policy designed with our fabric community in mind.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unused and in original condition
  • Original packaging must be intact (especially important for fabric rolls)
  • Proof of purchase is required

Non-Returnable Items

Due to the nature of these specialty materials, the following cannot be returned:

  • Cut fabrics (all fabric sold by the yard/meter)
  • DIY Kits that have been opened
  • Closeout/clearance items (marked “Color Closeout 2019” or similar)
  • Custom orders of Challenge Sailcloth or Dyneema® Composite Fabric

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Wait for Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Return shipping instructions
  • Any special handling notes (especially for technical fabrics like Cordura® or ECO materials)

Step 3: Ship Your Return

Package your items securely and include:

  • The original packing slip
  • Return authorization number clearly visible
  • For exchanges: note your preferred replacement item

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

International refunds may take additional time depending on your bank’s processing.

Exchange Process

For exchanges of eligible items:

  1. Follow the same return process above
  2. Clearly indicate the replacement item you want
  3. We’ll ship your new item once the return is received
  4. You’ll be responsible for any price difference and new shipping costs

Return Shipping

We recommend using a trackable shipping service (DHL, FedEx, or EMS) and retaining your receipt until the return is complete. Our return address:

Ripstop Sales Shop Returns
5000 Golden Street
TATUMS, US 73487

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Ripstop Sales Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Items to return/exchange: – [Item Name]: [Quantity] ([Reason for Return]) – [Item Name]: [Quantity] ([Reason for Return]) [For exchanges only:] I would like to exchange for: – [Replacement Item Name] – [Size/Color/Other Specifications if applicable] My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits if known] Please let me know the next steps. I’ve reviewed the return policy and confirm the items meet all requirements. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional but helpful]

Damaged or Incorrect Items

If you receive damaged goods or incorrect items:

  1. Contact us within 3 days of delivery
  2. Include photos of the damage or incorrect items
  3. We’ll arrange a free return label if needed
  4. Receive priority processing for replacement or refund

We appreciate your trust in Ripstop Sales Shop for your outdoor fabric needs. Our return policy reflects our commitment to serving professional gear makers and DIY crafters with quality materials and fair service.

For any questions, contact us at [email protected].