Welcome to Ripstop Sales Shop’s FAQ section! We’ve compiled answers to common questions about our premium outdoor fabrics and services. Whether you’re a professional gear maker or a DIY enthusiast, this guide will help you navigate your shopping experience.

About Our Products

What types of fabrics do you specialize in?
We specialize in high-performance outdoor fabrics including Dyneema® Composite Fabric, Cordura®, Challenge Sailcloth, and other technical materials perfect for creating durable outdoor gear. Our selection includes fabrics for everything from ultralight shelters to heavy-duty packs.
Why do I see multiple “Fabric” and “Accessories” categories in your menu?
We’ve organized our extensive inventory to help you find materials by both type and brand. The duplicate categories represent different classifications – for example, “Fabric” appears under both general materials and specific brand sections like “Fabric by Brand.”
What’s the difference between Dyneema Composite and Dyneema® Composite Fabric?
These are the same premium material – the different listings help customers find products whether they’re searching by technical name or branded designation. All our Dyneema products meet the same high performance standards.
Pro Tip: Consider our DIY Kits or bulk roll options for significant savings (up to 80% off retail prices) on premium materials.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Do you offer wholesale pricing?
Yes! We provide significant discounts for bulk purchases and full rolls. Many professional gear makers save substantially by ordering in larger quantities. Contact us at [email protected] for wholesale inquiries.
Why is my card being declined?
Common reasons include: insufficient funds, incorrect CVV code, or your bank’s fraud prevention measures. International customers should ensure their card allows overseas transactions. If problems persist, try PayPal or contact your bank.

Shipping & Delivery

What are my shipping options?
We offer two convenient methods:

🚀 Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after dispatch)
🎁 Free Shipping: Via EMS for orders over $50 (15-25 days after dispatch)
How long does order processing take?
We carefully process each order within 1-2 business days, including quality checks and secure packaging. You’ll receive tracking information when your order ships from our Oklahoma warehouse.
Do you ship internationally?
Yes! We ship worldwide except some remote Asian regions. International orders include prepared customs documentation. Note that customers are responsible for any import duties or taxes.
Maker’s Advice: Planning ahead? Choose free EMS shipping for budget-friendly delivery. Need fabrics faster? Our premium carriers provide reliable tracking every step of the way.

Returns & Exchanges

What’s your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with packaging. Please contact us first at [email protected] for return authorization.
Can I exchange fabric if I ordered the wrong type?
Yes, we accommodate exchanges for unopened fabric rolls within the return window. Contact our team promptly to arrange the exchange before shipping anything back.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.

Account & Technical Questions

How do I track my order?
You’ll receive tracking information via email when your order ships. Use the provided link or enter the tracking number on the carrier’s website (DHL, FedEx, or EMS).
I didn’t receive my order confirmation email. What should I do?
First check your spam/junk folder. If you still can’t find it, contact us at [email protected] with your full name and order details, and we’ll resend it.
Can I change my order after placing it?
We process orders quickly to get you your materials fast. Contact us immediately at [email protected] and we’ll try to accommodate changes if your order hasn’t entered processing.
Need more help? Our real-person customer service team is ready to assist with any questions about outdoor fabrics or your order. Email us at [email protected] – we typically respond within 24 hours.